4) How the idea of family and business agency contributes to either lower costs, higher sales or other business benefits for your family’s business? And how does the idea of agency contribute or erode the family dimension of your business?
I think that the business agency contributes a lot to keep lower costs in our purchasing department. In particular, when we hired the new C.O.O., we had the advantage of getting experience from a manager with a great know-how in logistics and purchasing of products.
Thanks to his support, the whole logistics is now based on the adoption of innovative technology like Modula vertical warehouse. This is an advanced system composed of a steel structure that contains multi-level trays that automatically collect small items and materials for the operator.
By using a complex algorithm in the warehouse, we are able to keep a lower and more efficient level of stock. This brought the company to avoid missing sales and to keep higher margins.
Moreover, in the cartoon that I attached to this post, you can understand how important is to create the right incentives that will make the manager work better and in the principal interest.