Icon World of Tile's expanding operations and growing complexities have made their advisory model more valuable over time. The introduction of external advisors enabled the company to move past its inherent assumptions and family dynamics. Leaders receive guidance from advisors who provide unbiased perspectives while testing traditional ideas and helping them make decisions for both immediate operations and future plans.
Icon receives advisory support through structured workshops and stakeholder interviews along with diagnostic tools. The interventions allowed the company to discover internal problems which they then transformed into growth opportunities. External advisors significantly influenced our governance reforms and succession planning discussions by making sure that family values and business necessities were taken into consideration.
Icon's top-performing advisors excel at building trust while mastering active listening and demonstrating contextual intelligence. The advisors demonstrate understanding for the family's heritage while applying essential judgment to advance the business. Their approach enables family leaders to discover their own abilities and strategies for long-term development instead of dictating solutions.
Icon has seen advancements in decision-making through its advisory model which also enhanced company resilience against industry changes.